Universal Dispatcher™ :
Customized design of 9-1-1 Center workstations providing a full range of adjustable/user definable features which include integration of all systems and equipment operated or accessed by the user.

Total integration of all telecommunications, computing, visual displays, video and video teleconferencing, and alarm systems onto computer platforms operating within a multiple screen, virtual desktop environment.

The Universal Dispatcher™ is the original 9-1-1 Center dispatcher integration platform using computer telephony and windows. When the system was conceived in 1995 it was designed on a Macintosh platform. At that time it allowed the dispatcher to access and control all radios and telephones via a single computer. It featured three 21" monitors and displayed the control panels in a windowed environment across three screens. All systems could be accessed from a single keyboard and mouse. The first installation of this system occurred in May 1996. We called this "level 1" integration, it was an exciting step forward.

The casual viewer seeing the Universal Dispatcher™ for the first time but probably not having had a full system demonstration might think it is about furniture, screens, and video cards. The black, low profile console with the slat walls and adjustable arms featuring four flat panel monitors is very "high tech" and interesting. Having all the systems control panels arranged on the screens with sizeable, scaleable, moveable, virtual windows all controlled by one keyboard and one mouse is also impressive. We were very proud of this capability back in 1995 when we first invented it, of course then we didn't have flat panels. Today the differences are harder to see because from the viewers perspective that all looks very much like it did then, but the advancements in the integration are substantial and of great value to our customers who know and understand the performance differences.

Today the Universal Dispatcher™ is still the technology leader among 9-1-1 Center dispatcher integration platforms, featuring unlimited integration of system components at what is regarded as level 3 integration. The Universal Dispatcher™ can be used to integrate radios, phones, CAD, RMS, mapping, video, alarms, CCTV, AVL, and many more systems from all of the top companies. All systems are accessed and controlled from a single keyboard/mouse; all audio can be controlled over a single integrated headset; and all displays are in sizeable, scaleable, moveable windows. The level of integration (level 3) allows two way communications to exist between the integrated systems. The result is this space and money saving system that reduces dispatcher response times and potential mistakes while providing valuable assistance in generating records and reports.

ESi is "vendor independent" and integrates systems from the leading providers to the Public Safety industry. The Universal Dispatcher™ is currently being used to manage day-to-day activities and emergencies by communities across the U.S., and by agencies like the United States Department of Energy (DOE) and NASA.

For a closer view click on pictures above.